I am sorry that customer service has not replied to your emails. AquaTru filters are made in China. They recommend it. The test samples where much better water quality than the tap water. We would like to review your account to get a better idea of what is going on. However, we do have a special link for you to buy filters: https://www.aquatruwater.com/store/order.html?country=AU. I have never seen a better countertop unit. Company Response from Ideal Living Management, LLC. We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time. We will be sure to tell our email team to remove Australian addresses. The unit is designed to let you know when the filters need to be changed. I called and wrote customer service several times for clarification, only to receive copy-and-pasted pre-canned messages already on the FAQ, which added to the confusion. Please email marmstrong@idealliving.com and if this does not work for you. You can find the manual online here: https://www.aquatruwater.com/support. I now have four brand new unused filters valued at $80 (plus the shipping) which are of no use to me, and an expensive machine which died prematurely. At my clinic in Lenox, Massachusetts, we use an under the counter reverse osmosis system that puts the water through a multi-step process to remove microbes, pesticides, metals and other toxins. Drinking water straight from the tap is no longer an option. Awareness around clean water is such an important topic right now. The inspection is done in accordance with an AQL (Acceptable Quality Limit) sampling plan. Would not recommend for that reason. In the entire history of AquaTru, we have never received a report of anything like this, so we will pass this information along to our internal team. DC water has extremely high amounts of chlorine due to a much older water supply system. It removes the major contaminants that you’ve read about in the news including lead, chromium 6, PFOA and PFA plus other dangerous toxins like disinfection byproducts (carcinogens), perchlorate (rocket fuel), MTBE (gasoline additive), and prescription drug residue (think anti-depressants and hormones from birth control). First of all, forget about anyone answering the 800-220-6570 alleged number for AquaTru. At this time, I am considering if it’s worth continuing to invest more money in a unit that did not even last 2 years. Someday I will get an under the sink unit when I own a home, but for now, I really like the units. Resources from this episode: –The AbFlex –AquaTru … Throughout the year that I have owned it, I have had to replace the base two times, the tank and the pitcher more than once. The AquaTru Filter is the first countertop reverse osmosis filter that works more efficiently than traditional under the sink filters. I replace another part and it still doesn’t work for more than a month at a time. , we use an under the counter reverse osmosis system that puts the water through a multi-step process to remove microbes, pesticides, metals and other toxins. I have spent more time on the phone with customer service than I care to think about. Thanks Beverly for the review. It would be great if you were open to some troubleshooting as we believe it will be an easy fix. it is almost April and it is working very well! Please let us know if we can be of any further assistance in that regard. The RO membrane is made by GE. In the past few years that I have been answering questions about AquaTru, I have never seen anyone say that it is made in California. It continued to leak and was told to change the filters, which I also did, however, the unit continued to leak. I’m a pretty big guy, so I drink about a pitcher and a half during my workout. Furthermore, the vast majority of reverse osmosis systems … It’s obvious they have a quality control problem. The unit worked great for the first few months I had it. Tap Water Tank. AquaTru Water System Uses Reverse osmosis is one of the few practical and effective technologies for making the purest drinking water for our homes. In terms of water waste, the AquaTru is one of the more efficient reverse osmosis systems, especially when compared to a standard under sink design.