Hotel Receptionist: May I have your name please? Here are some typical phrases and expressions to use when a guest makes a booking to stay at your hotel. Carefully look at their dialogues: Hotel Receptionist: Good Evening. Please excuse me for a moment. It is Hotel ABC. Some simply walk in and ask for a room. Please tell me how can we help you. Checking into the Hotel 4. Compare what they say with the original conversation. Guest: It’s S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. Hotel Receptionist: What type of room do you like to reserve, mam? Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Guest: Ok. Sometimes there is a small variations in the questions asked or answers given but the essence of a hotel reservation remains the same. Asking the Concierge for Restaurant Advice 7. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. Please note the number. Man: Okay, that'll be fine. Questions that are usually made by a receptionist. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? So, we again recommend you to read these guides: Click Here to Watch Our Free Video on Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. To: info@ascot-hotel.co.uk From: David Mathews Subject: Booking 2 nights next week. ... paired with casual conversation between your family or colleagues during your stay in Bloomington, Minnesota. Save my name, email, and website in this browser for the next time I comment. Hold on for few seconds. Reservations coming soon. Don’t worry. Just give me a minute, let me check. Agent: Mr. Temple as you know our hotel is a busy hotel. C: Yes, my cell phone number is 555-26386. Hotel Clerk: $80 dollars, plus the 10% room tax. I would like to make a reservation please. Calling to Report a Cockroach Problem (1) 9. Not all guests have reservations. Guest: Yes, that’s right. May I know the specific date for the reservation? Thank you very much. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. If the guest has a reservation, find out the name of the person itâs under (associated with). Rand Tower Hotel offers central city location perfection, sophistication, and an appreciation for the inventive and the exciting. In fact, our all single rooms are occupied for next 5 days. Have a nice day. One of the uses that some people do of their spare time is visiting hotels and resorts. May I help you? R: And what is the name of the cardholder? I am Donald Mcgill. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Now, comes the real focus of the class: a role-play activity to practice booking a room in a hotel. We look forward to receive you on 4th April. But I like nature most. Do you have a reservation? Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. I'll call again when things get better at home. Receptionist: Good morning, Pine trees Hotel. Hotel Clerk: Okay, we do have a few rooms available on the 20th; weâre full on the 22nd, unless you want a smoking room. 1. There are many points you need to understand while taking reservation. Learn how your comment data is processed. Hotel reservation lines and online travel agents require a credit card or debit card with the Visa or MasterCard logo to complete a hotel reservation. Oh, here's the reservation. Does the hotel room have air conditioning? But yes we can provide you our suit rooms. You have entered an incorrect email address! Let me check. How may I help you? We are here to help. So, I would like to recommend you to guarantee your booking as we have very high occupancy rate, you know. Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room. Guest: Why not? Hotel Receptionist: Sure, madam. Man: Well, how much is the non-smoking room on the 20th? Welcome to The Grand Woodward Hotel.Client: Hi, good morning. Receptionist: Good morning. Now I’ll need your credit card information to reserve the room for you. Hotel Receptionist: I repeat 917494-4476. It's always a good idea to plan ahead when you're going for a trip. A guest actually does a service to the hotel when they take time to cancel a reservation instead of not informing and then the reservation becomes a no-show.A reservation cancellation informs the hotel that a previously reserved room is once again available, and helps the front desk more effectively manage its room inventory.. Hotels should make processing cancellation easy and efficient.